<p>Participants are guided through terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries and complaints, accounts, and administration performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact.</p> 2008-07-18T13:23:54-07:00 front-desk-agent 2556282 Career Samplers 2008-07-18T13:23:54-07:00 2008-08-08T10:22:15-07:00 Teaching Tourism careersamplers Participants are guided through terminology, telephone techniques, room reservations, check-in and check-out procedures, guest inquiries and complaints, accounts, and administration performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi tasks and trouble shoots each client contact. 2008-07-18T13:23:54-07:00 manual 140 6913292 shopify continue -7 Participant's Book 7 12.50 2556282 true fda-participant true 2010-03-04T08:59:52-08:00 2008-07-18T13:23:54-07:00 manual 140 6913302 shopify continue 49 Facilitator's Guide 8 45.00 2556282 true fda-facilitator true 2010-02-07T11:32:31-08:00 Title